BUSINESS IT SUPPORT
Business IT Support Services
Even if your company is not large enough to have a dedicated IT staff member, day-to-day challenges involving computers, email, networks, cloud services, security, and website operations never disappear. As an 'external IT staff member' for small and medium-sized businesses, E-LINE provides integrated support for the practical IT environment and web utilization your operations require, explained in a way that is easy for IT beginners to understand.
This is not a one-off consultation service. It is a monthly IT advisory service that continuously monitors and improves your internal IT environment and gives you someone to consult when needed. By supporting internal IT infrastructure management and web strategy together, we aim to create an environment where operations do not stop, communication continues, and unnecessary IT costs are reduced.
Do You Have Any of These Concerns?
Not Comfortable with Computers, Email, or the Internet
You may not know whom to ask about everyday IT issues such as setting up a new computer, email problems, or connecting Wi-Fi and printers.
No In-House IT Staff
Companies that do not need to employ a dedicated IT specialist but have no one knowledgeable about IT, leaving configuration and decision-making as a burden on the president or staff in charge.
Concerned About Security
You may be unsure where to begin with antivirus measures, password management, spam, access permissions for cloud sharing, and related security needs.
Not Making Effective Use of the Website
The website was created but has not been updated, it does not generate inquiries, or integration with social media and Google Business Profile is weak.
Main Services Included for JPY 50,000 per Month
| Internal IT Infrastructure Support | We assess and improve the IT environment needed for daily operations, including computers, email, Wi-Fi, printers, cloud storage, internal shared folders, and account management. |
|---|---|
| IT Troubleshooting Consultation | For issues such as 'email is not arriving,' 'the internet is slow,' or 'I don't know how to share files,' we organize the cause and response in language that is easy for IT beginners to understand. |
| Security Measures | We establish the essential protections small and medium-sized businesses should have in place, including antivirus measures, password practices, backups, cloud permissions, and spam countermeasures. |
| Web Strategy | We refine website improvement policies, inquiry pathways, service-page structure, SEO-conscious writing, and integration with social media and advertising so that your website can function as a business development asset. |
| IT Cost Review | We review servers, domains, cloud services, communications costs, and quotations from external vendors to identify unnecessary duplication and clarify confusing contracts. |
*Hardware purchase costs, advertising expenses, server and domain fees, external service fees, and large-scale new production or development costs are charged separately. If on-site or emergency support is required, we will discuss the details with you in advance.
Service Features
1. Easy to Understand Even for IT Beginners
We do not explain things only in technical jargon; we organize 'what the problem is and what should be done' from an operational perspective.
2. Integrating Internal IT and Web Strategy
We improve not only your internal IT environment but also how your website and social media are presented, with the goal of producing better business results.
3. Practical Proposals Suited to Small and Medium-Sized Businesses
Rather than assuming a large-scale system implementation is necessary, we make use of your existing environment and improve what is needed, starting with the most important areas.
How Support Proceeds
STEP 1 Current-State Assessment
We confirm the number of computers, email environment, network, cloud services in use, and the current state of your website.
STEP 2 Organize the Issues
We clearly list operational issues, security concerns, and web customer-acquisition challenges.
STEP 3 Set Priorities
We identify what should be addressed immediately, what can be improved without additional cost, and what should be considered for the future.
STEP 4 Ongoing Support
Under a monthly contract, we provide consultation, improvements, and operational checks to continuously support internal IT and web utilization.
Who This Service Is For
- Small and medium-sized businesses and small business operators without dedicated in-house IT staff
- Companies that want one place to consult about managing computers, email, cloud services, and networks
- Companies that want to use their website for sales, recruitment, and generating inquiries
- Companies that are not familiar with IT or the web and want a reliable point of contact for consultation
First, tell us about your current IT environment and how you use the web.
It is perfectly fine to contact us even if you are at the stage of 'I don't know where to start.' We will ask about your current situation and clearly explain what can be covered under monthly support and what should be prioritized.
Contact Us
Please feel free to contact us using the information below.
